Cookies Policy

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support features during a browsing session or across later visits. Cookies can make a website easier to use, help pages load correctly and provide information about how the website is being used.

Koala88 Casino may use cookies, web beacons, pixels, software development kits, local storage and comparable technologies. In this policy, we refer to these technologies together as cookies unless a distinction is needed. Some cookies are placed directly by Koala88 Casino. Other cookies may be placed by service providers that perform functions for the website, such as security, analytics, payment support, fraud prevention or technical hosting.

Cookies may be session cookies or persistent cookies. Session cookies generally operate only while your browser is open and are removed when the session ends. Persistent cookies remain on your device for a period of time or until they are deleted. The duration of a cookie can vary depending on its purpose, your browser settings and the service that places it.

Cookies do not usually contain information such as your name or full contact details. However, information collected through cookies may be linked with other information associated with your account, device or activity. Where this occurs, the information may be treated as personal information under applicable privacy requirements. We handle personal information in accordance with our Privacy Policy and applicable Australian requirements.

By continuing to use the website, you may be able to accept cookies that are necessary for operation and, where required, choose whether to allow other categories of cookies. Your available options may depend on the device, browser, location and consent tools you use. Some website features may not work correctly if certain cookies are declined.

Cookies may help distinguish between different visits and devices, but they are not necessarily a complete record of your activity. The information collected depends on the particular technology, the website feature being used and the settings applied by you or your browser. We aim to use cookie information for reasonable operational, security, compliance and service improvement purposes.

Cookies we may use

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and reliability of the website. They may help with account access, maintaining a secure session, remembering security preferences, directing traffic, detecting unusual activity and protecting against misuse. Without these cookies, some website functions may not operate properly. Because they are needed for core functions, they may not always be switched off through the website's cookie controls.

Functionality cookies

Functionality cookies allow the website to remember choices you make and provide a more consistent experience. For example, they may remember language or display preferences, keep certain settings in place, or help return you to a page or feature you have previously used. If you disable these cookies, some preferences may need to be selected again each time you visit.

Performance and analytics cookies

Performance and analytics cookies may collect information about how visitors use the website. This can include pages visited, links selected, time spent on a page, general device or browser information, and whether a page or feature appears to work as expected. The information is generally used in an aggregated or otherwise analysed form to understand website performance, identify errors, improve navigation and develop better services.

Security and fraud-prevention technologies

Cookies and similar technologies may be used to help keep accounts and transactions secure. They can assist with identifying unusual patterns, preventing automated abuse, detecting unauthorised access and supporting responsible operation of the website. These technologies may operate in the background and may be necessary where they protect users, the website or the integrity of account activity.

Advertising and referral cookies

Where relevant to the website, advertising or referral cookies may help measure the effectiveness of campaigns, record that a visitor arrived through a particular link, or limit repeated advertising. These cookies may be placed by Koala88 Casino or by approved third parties. They may use information about browsing activity, but they should not be understood as a guarantee that advertising or promotional material will be shown to you.

The types of cookies used may change as the website, its features and its supporting services develop. A cookie may perform more than one function, and the same category may be described differently by different consent tools or service providers.

• Remembering a sign-in or security session where permitted and appropriate.
• Keeping account and website functions working correctly.
• Supporting fraud detection, access controls and website security.
• Understanding website traffic, technical performance and user navigation.
• Remembering selected preferences and improving the general user experience.
• Measuring referrals, campaigns or other website activities where applicable.

Your cookie choices

You may have several ways to manage cookies. When a cookie banner, consent tool or preference centre is available, you can use it to review the categories of cookies and select the options that suit you. You may also be able to change your choices later by returning to the cookie settings tool or clearing stored cookies from your device.

Most browsers allow you to view, delete, block or restrict cookies through their privacy or security settings. You can usually choose to block all cookies, allow only certain cookies, receive a notification before a cookie is stored, or delete cookies when the browser is closed. The process differs between browsers and devices, so you should check the relevant instructions for the software you use.

If you block or delete cookies, parts of the website may not work as intended. You may be logged out, lose saved preferences, experience reduced functionality, or be asked to complete certain steps again. Disabling a cookie does not necessarily remove information that was collected before the change. It may also be necessary to manage settings separately on each browser or device.

Some third-party services provide their own tools for managing cookies or similar technologies. Those tools are controlled by the relevant provider and may be subject to that provider's terms and privacy information. Koala88 Casino does not control every setting made available by third parties, and the options offered may change from time to time.

1. Review the cookie notice or settings tool shown when you visit the website.
2. Choose the categories you are comfortable allowing, taking account of the effect that disabling a category may have on website functions.
3. Use your browser or device settings to remove or restrict cookies if you want additional control.
4. Review your choices from time to time, particularly after updating your browser, changing devices or noticing a change in website functionality.

A cookie preference is normally connected with the browser or device used to make the choice. If you access the website from another device, use a different browser, clear your cookies or use private browsing, your previous preference may not be recognised. You may then be asked to make your selection again.

Cookie controls do not replace other privacy choices that may be available under applicable law. For information about access requests, correction, deletion, complaints or other personal information matters, please refer to the Koala88 Casino Privacy Policy and the relevant privacy process made available on the website.

Third parties, privacy and changes

Koala88 Casino may work with carefully selected service providers that help operate, protect, analyse or improve the website. These providers may process cookie information on behalf of Koala88 Casino or may place their own technologies where this is needed for the service they provide. Their access should be limited to the functions they are engaged to perform, subject to applicable arrangements and requirements.

Some third-party services may process information in countries outside Australia. The privacy treatment of information may depend on the service, the technology used and the location of the relevant provider. Further information about how personal information is collected, used, stored, disclosed and managed is available in the Koala88 Casino Privacy Policy.

Cookies may collect technical or usage information such as an internet protocol address, browser type, operating system, device characteristics, approximate location, referral information, pages viewed and interaction details. We may use this information for legitimate website, security, compliance, support and improvement purposes, subject to applicable law and any choices you make through available consent controls.

Information from cookies may be combined with information collected when you create or use an account, contact support, use website features or interact with other services. Where information is combined, it may be handled as personal information. We take reasonable steps to manage information appropriately, but no internet transmission or electronic storage method can be guaranteed to be completely secure.

The website is intended for people who are legally permitted to access and use online gambling services in their location. It is not intended for children. We do not knowingly seek to collect information from children through cookies or other technologies. If you believe that a child has provided information through the website, use the available website support or privacy channel so the matter can be reviewed.

We may update this Cookies Policy when our website, technology, services, legal obligations or data practices change. The updated version will be made available on this page, together with an updated effective date where appropriate. You should review the policy periodically so that you understand how cookies may be used and what choices are available.

If you have questions about this Cookies Policy or want to understand how information collected through cookies is handled, please use the relevant contact or privacy channel made available on the Koala88 Casino website. Do not send sensitive account information through an unsecured channel unless it is specifically requested through an approved process.