Betting Rules

1. General betting conditions

By opening an account or placing a bet with Koala88 Casino, you confirm that you have read and understood the rules that apply to your activity. These rules apply to all games, wagers and related transactions unless a specific game page or promotion states that additional conditions apply. If there is an inconsistency between these general rules and a specific game rule, the specific rule will generally apply to that game, subject to the applicable Terms and Conditions and Australian law.

You must use the service only where online gambling is lawful for you. You are responsible for checking the laws that apply in your state or territory and for complying with any age, location or other legal requirements. You must be at least the minimum legal gambling age applicable to you. We may ask for information or documents to verify your identity, age, residence or account ownership before allowing activity to continue.

Each player may use only their own account and must provide information that is complete, accurate and up to date. Account credentials must be kept confidential. You must not allow another person to use your account, place bets on your behalf or access your payment methods. You are responsible for activity carried out through your account where you have failed to keep your details secure.

• Do not create or operate an account for another person.
• Do not use the service if you are under the legal gambling age or are prohibited from gambling.
• Do not attempt to bypass account, identity, location or security checks.
• Do not use the service for unlawful activity, fraud, money laundering or unauthorised payments.
• Keep your account and payment information accurate and notify us if you believe your account has been compromised.

We may suspend, restrict or close an account where we reasonably believe that a rule has been breached, information is inaccurate, a transaction is unauthorised, the service is being misused or a legal or regulatory obligation requires action. Any review will be handled in accordance with the applicable Terms and Conditions.

2. Placing and accepting bets

A bet is a decision to risk an amount of available account funds on the outcome of a game or event. Before confirming a bet, check the selected game, stake, displayed odds or return information where relevant, and any other details shown on screen. You should not confirm a bet if any information appears unclear or incorrect.

A bet is submitted when you select the relevant confirmation control. A bet is accepted only when it has been recorded by our systems and a confirmation is displayed or otherwise made available in your account history. A message, screen or attempted transaction that does not show acceptance does not necessarily mean that a bet was placed.

Once a bet has been accepted, it normally cannot be changed, cancelled or withdrawn by the player unless the applicable game rules or Terms and Conditions expressly allow it. If you are unsure whether a bet has been accepted, review your account history before trying again. Avoid submitting repeated bets while a transaction is processing, as this may result in more than one accepted wager.

Displayed stakes and game information

The stake available for selection, any applicable minimum or maximum, and the relevant game information will be shown through the service where applicable. A displayed amount or limit may be subject to account, payment, game, promotional or legal conditions. The amount confirmed at the time of acceptance is the amount used for settlement, unless a correction is required under these rules.

You must make sure that sufficient cleared funds are available before placing a bet. A bet cannot be funded by an unsuccessful, reversed, disputed or unauthorised payment. Funds may be held, returned or adjusted when a payment is pending, rejected or later found to be invalid.

Technical interruptions

Internet connections, devices, browsers, payment services and other networks can experience delays or interruptions. You remain responsible for checking whether a bet has been accepted and for reviewing your account history. If a game disconnects after a bet has been submitted, the result will be determined by the recorded game data and the applicable game rules rather than by the appearance of the interrupted screen.

We may void or review a transaction where a technical failure, communication error, system malfunction or other event has caused a bet to be recorded incorrectly. We may also pause a game or service while the issue is investigated. We will not knowingly rely on an obvious system error to create an unfair result.

3. Game results and settlement

The outcome of a game is determined by the result recorded by the relevant gaming system and the rules published for that game. In games that use random outcomes, the result is generated through the system used for that game. Player strategy, timing or previous results do not guarantee a particular outcome. Past results should not be treated as evidence that a future result is due or more likely.

A winning bet is settled according to the rules and displayed information for the relevant game at the time the bet was accepted. Any return may include the original stake or may be calculated separately, depending on the game. The applicable game rules will explain how winning, losing, drawn, cancelled, void or incomplete rounds are handled.

• A losing bet does not qualify for a return unless a specific rule provides otherwise.
• A void or cancelled bet is handled according to the relevant game rules and may be returned without a win amount.
• A round that is interrupted may be completed, settled or reviewed using the recorded game information.
• Where a game result cannot be verified, the round may be suspended while the available records are checked.
• Any correction to a result or balance will be made where required by the rules, a verified error or applicable law.

Errors and corrections

An obvious error may include an incorrect display of a stake, return, price, result, game status or account balance. If an error affects a bet, we may correct the transaction, void the affected part or apply the result that would have applied without the error, subject to the applicable rules. If an amount has been credited to your account by mistake, you must not withdraw or spend it. We may recover or reverse an incorrect credit.

Account history is the primary record of accepted bets, results and balance movements. Keep your own records and check them regularly. If you notice a missing bet, unexpected result, duplicate transaction or balance issue, raise it through the available account support process as soon as reasonably possible. Providing the date, game and transaction information may help with the review.

Payments and withdrawals

Deposits and withdrawals are subject to the payment method rules, identity checks, account requirements and any applicable legal or security review. A withdrawal may be delayed or declined where information is incomplete, the payment method cannot be verified, funds are disputed, an account review is in progress or the request would breach a rule. We do not promise a particular processing period unless one is expressly stated in the applicable terms.

Payments should be made only through methods held in your name or otherwise authorised for your use. You must not use another person's card, bank account, wallet or other payment instrument without permission. A payment may be reversed or investigated if it is unauthorised, fraudulent or disputed. This does not change the requirement to pay any valid amount owed under the applicable rules.

4. Fair play, complaints and responsible gambling

Koala88 Casino expects players to use the service honestly and fairly. You must not interfere with the operation of a game, exploit a weakness, use automated tools or bots, manipulate outcomes, conceal the source of funds or coordinate activity intended to obtain an improper advantage. You must not impersonate another person or provide documents that are false, altered or misleading.

We may investigate suspected misuse and may retain relevant records while a review is completed. Where appropriate, access to games, deposits, withdrawals or account funds may be restricted during that review. Decisions will be made under the applicable Terms and Conditions, game rules and legal obligations. We may be unable to disclose security-sensitive information if doing so would compromise an investigation or fraud-prevention process.

Raising a query or complaint

If you disagree with a result, transaction or account decision, first review the relevant game rules and your account history, then use the available support or complaints channel. Explain the issue clearly and include the information needed to identify the account or transaction. We may request reasonable evidence to verify your identity and investigate the matter.

Complaints are reviewed using the records available for the account, including bet confirmations, game data, payment records and relevant communications. Please allow the review process to be completed before submitting repeated requests about the same issue. If a separate dispute or escalation process is available under the applicable terms, the outcome or next steps will be provided through the relevant channel.

Play responsibly

Gambling should be entertainment, not a way to make money or recover losses. Decide how much time and money you can afford to spend before you begin, and do not chase losses or gamble with money needed for essentials. Never gamble while affected by alcohol or other substances, and take regular breaks from play.

• Set a personal spending plan and keep to it.
• Use available deposit, spending, loss, time or session controls where offered.
• Stop playing if gambling is causing stress, financial difficulty or conflict.
• Consider a temporary break or account exclusion if you need help controlling your play.
• Seek independent support from an appropriate Australian gambling-help service if gambling is affecting your wellbeing.

These Betting Rules are general information and do not replace the full Terms and Conditions or the rules displayed for an individual game. Rules may be updated from time to time to reflect changes to the service, law, security requirements or responsible gambling practices. The version available on the website at the relevant time will apply, subject to any rights you have under applicable law.